Refund/Reissue Policy:

Flight

CholoJai follows the airline cancellation and reissue policies.
To avoid no-show charges, travelers should inform CholoJai at least 48 hours before the travel date.
Cancellations or reissues can be requested by calling +88 09678 332211 or through our website contact form.
Cancellation and reissue fees, along with a standard service charge, may apply as per the airline policy. These fees are subject to change.
CholoJai does not impose any additional service charges beyond those quoted by the airlines.
For EMI transactions, the applicable EMI charge will be deducted from the refund amount.
Refunds (if applicable) will be processed after successful cancellation and issued through the same payment channel used by the traveler. Processing time may vary from one to five working days.

*Note: Convenience charges are non-refundable.

Hotel

CholoJai follows the cancellation policy of each property.
Travelers will not get the booking fee as part of the refund.
Cancellation fees may apply and vary depending on the property and timing of cancellation.
Date changes are not available for hotel bookings; travelers must cancel and rebook.
Bookings for black-out dates are non-cancellable and non-refundable.
CholoJai does not add any extra service charges beyond those quoted by the hotels.
Refunds (if applicable) will be initiated after successful cancellation, using the same payment method as the original transaction. Processing times may vary from one to five working days.

*Note: Convenience charges are non-refundable.

Tour

CholoJai adheres to the tour operator cancellation policy.
For cancellations or date changes, travelers should email tours@cholojai.co.
Please review the specific policy for each tour before booking.
Bookings for black-out dates are non-cancellable and non-refundable.
CholoJai does not impose any additional service charges beyond the operator fees.
Refunds (if applicable) will be processed following successful cancellation and issued through the original payment method. The processing time can range from one to five working days.

Auto Refund & Auto Void

Auto refunds and voids can be claimed through the CholoJai App/Web.
Airline refund charges and ST Convenience will be applicable.
The refund process may take up to 4-6 weeks from the date of application.
Payment voids are not applicable for flights on the same calendar date or for certain low-cost carriers.

*Note: Convenience charges are non-refundable.

Privacy Policy:

Personal Data Collection and Use

CholoJai respects your privacy and is committed to protecting it.
We collect personal information such as names, addresses, email addresses, phone numbers, travel details, and payment information.
This information is used to provide our services, process bookings, and communicate with you.
We also collect device information and may receive data from other sources or through social media integrations.
Our mobile applications may utilize location services on your device.

Data Security and Retention

We implement robust security measures to protect your data.
Personal data is retained as long as necessary for providing our services and complying with legal obligations.
We do not sell or trade personal information without consent.
We may share necessary details with service providers like airlines and hotels for booking purposes.
Users have the right to access, modify, or delete their personal data.

Cookies and Web Tracking

CholoJai website and app may use cookies to enhance user experience.
Users have the option to accept or refuse cookies, but this may affect the usability of certain services.

Changes to Our Privacy Policy

Contact Us

For any questions or concerns regarding our policies, please contact us at hello@cholojai.co.